RETURNS & REFUND POLICY

Premium Returns & Heritage Preservation Policy

To preserve the exclusivity and integrity of our collections, Westonia maintains a structured return protocol.

1. 7-Day Return Window:

• Return requests must be initiated within 7 calendar days of delivery via the official Westonia Support Portal.
• Requests submitted after 7 days will not be accepted.

2. Mandatory Logistics & Handling Fee:

A flat ₹100 Logistics & Handling Fee applies to all returns.

This fee:

• Covers reverse transit.
• Covers garment inspection.
• Covers sanitization and re-archiving procedures.
• The amount will be automatically deducted from the final refund.

3. Eligibility Criteria:

Returned items must:

• Be unworn and unwashed.
• Be free from stains, perfume, deodorant, or any scent.
• Have all original tags attached (including Security Heritage Tags).
• Be returned in original packaging.

If any signs of wear, alteration, or damage are found:

The item will be shipped back to the customer. No refund will be issued.

4. Non-Returnable Items:

The following are strictly non-returnable:

• Intimate wear.
• Limited-edition or bespoke pieces.
• Items marked as “Archive Sale”.
• Gift cards or promotional items.

5. Inspection & Authentication:

• Returned items undergo a 72-hour authentication and inspection process upon arrival.
• Refunds are approved only after successful quality verification.

6. Refund Processing:

Approved refunds will be processed to the original payment method within:

• 7–10 business days.
• Banks or payment providers may take additional time to reflect the amount.
• Westonia is not responsible for banking delays.